Sawubona, mfowethu! If you’ve ever stood next to a 40-tonne excavator that’s been sitting dead for three weeks waiting for a R280 000 hydraulic pump from Japan, then this 3 000-word deep-dive is written specifically for you. My name is Ralph – I’m one of the guys at Vikfin who actually turns the spanners, drives the forklift, and argues with customs officials so your parts land in Kitwe or Walvis Bay without drama. Today I’m pulling back the curtain on exactly how Vikfin has